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Enterprise Support Engineer

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 7, 2024

Job Description:

A company is looking for an Enterprise Support Engineer to assist enterprise customers with technical challenges related to software installation, configuration, and usage.



Key Responsibilities

Provide advanced support to enterprise customers via phone and email
Collaborate with Account Development and Technical Account Managers on high-impact issues and escalations
Set up test environments to verify software bugs and document findings for escalation


Required Qualifications

5-7 years of enterprise support or customer-facing engineering experience
Bachelor's degree or equivalent work experience
Solid understanding of Microsoft Windows operating systems
Working knowledge of Microsoft Entra ID, AWS, and SQL Database performance
Experience with architectural or structural programs such as AutoCAD or Revit

Keywords: VirtualVocations, Allen , Enterprise Support Engineer, Engineering , Grand Prairie, Texas

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