Technology Services Lead
Company: Disability Solutions
Location: Plano
Posted on: May 4, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
managing the day-to-day activities and functions for the assigned
team. Key responsibilities include delegating work to team members,
supervising work processes, providing informal leadership of sub
teams or technology silos, managing on call and support schedules,
and providing leadership, mentorship, and direction to team
members. Job expectations include solving complex technical and
analytical issues and effectively communicating results to senior
management and Line of Business partners.Responsibilities:
- Manages and prioritizes multiple tasks and assignments for the
team including tracking tasks and tickets in system(s) of record,
ensuring enterprise service level agreements are met, and
participating in defect, incident, problem, and change review
meetings and release activities
- Provides point of escalation for team members, peers, and
partner teams, and shares the leadership Point of Contact for
triage of high priority incidents or consulting engagements
- Performs all responsibilities of team members from applicable
teams
- Works with appropriate teams to ensure alerts, monitoring,
dashboards, and processes are established appropriately for new
projects and initiatives
- Participates and helps with resource interviews and onboarding
processes
- Performs access reviews, conducts compliance activities, and
serves as a delegate for administrative processes
- Creates the on call rotation schedule and ensures support for
off hours, weekends, and release windowsSkills:
- Collaboration
- Influence
- Production Support
- Risk Management
- Solution Design
- Analytical Thinking
- Architecture
- Innovative Thinking
- Result Orientation
- Stakeholder Management
- Adaptability
- Automation
- DevOps Practices
- Project Management
- Solution Delivery ProcessPosition SummaryThis is Technical
Service lead role for managing multi-tenant shared Enterprise
Hadoop production platform operations which has close to 200
applications and 14 different clusters. This Role requires niche
skill set of Hadoop Administration to monitor and manage the
cluster. Technical Service Lead is responsible for the cluster
availability to perform BAU operations by application tenants and
user analytics. The resource has to coordinate effectively with all
the support groups, Vendor and user base to ensure prompt
evaluation of a situation, and efficient resolution in a production
environment.This role is also responsible for the resiliency and
ensure to conduct the Disaster recovery exercises on timely manner
facilitating the resources required by the shared tenants. Identify
the areas of automation for the team and keep track of the
implementation.Required Qualifications:
- 10+ years in technology experience.
- Hadoop System Administration skills with at least 8+ years of
experience of handling Cloudera distribution of Hadoop or Horton
works.
- Experience on evaluating the Proof of Concept on new Hadoop
tools and related technologies. Formulate and design systems scope
and objectives for applications and the development of information
technology projects.
- Extensive experience in big data tools: Hadoop, Hive, Impala
and Spark.
- Proficiency in Scala, Python, SQL, and PySpark. Strong
experience and triaging skills on the hive, Spark data analysis &
Impala.
- Experience with stream-processing systems: Kafka,
Spark-Streaming, etc.
- Experience on configuring high availability of the Cloudera
Hadoop services to achieve never down situation on Hadoop
components.
- Good understanding of Operating System (OS) concepts, process
management, capacity planning and resource scheduling.
- Basics of Infrastructure networking, Memory, Racks and storage
to help building the clusters for new client onboarding.
- Proficiency in managing and communicating data warehouse plans
to internal clients.
- Great knowledge on Resiliency management for data and metadata
on the Hadoop cluster via tools like Back-up & Disaster Recovery
(BDR) & any other real time replication mechanism.
- Experience with building processes supporting data
transformation, data structures, metadata, dependency, and workload
management.
- Strong analytic skills related to working with structured &
unstructured dataset. A successful history of manipulating,
processing, and extracting value from large, disconnected
datasets.
- Team Leadership: Lead and mentor a team of Operational
engineers. Coordinate with other teams to manage and prioritize
projects. Drive strategy, roadmap, and execution of key data
engineering initiatives.
- Stakeholder Management: Collaborate with stakeholders across
the organization to understand their data needs and deliver
solution.Primary Skill : Cloudera Hadoop AdministrationDesired
Skills
- Self-Motivated; ability to multi-task efficiently.
- Strong communication skills, backed up with strong skills on
data lake concepts.
- Ability to handle production triages coordinating with all the
required parties like support groups, users, vendor etc.
- Must have idea on change management routines to implement
solutions calculating the risks.
- Strong SQL skills on any RDBMS like Oracle, Teradata,
MySQL
- Job Scheduling tools : Autosys.
- Business Intelligence (BI) tools : Tableau, Statistical
Analysis System (SAS)Minimum Education Requirement: Bachelor's
degree in related field.Shift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Allen , Technology Services Lead, IT / Software / Systems , Plano, Texas
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